Simple terms, no fine-print games. Here is exactly how returns work.
The 30-Day Happiness Guarantee: if your dog doesn't love their companion, you have 30 days from delivery to return it for a full refund. No interrogation, no restocking fees.
Every companion is inspected before it ships. If yours arrives with a defect, or a seam gives out under normal use far sooner than it should, we'll replace it or refund it — your choice — even past the 30-day window. Just send a photo and your order number.
Wrong item, wrong size, or damaged in transit: email us within 7 days of delivery and we make it right at our cost. No forms, no photo essays — a quick note is enough.